Know what you are agreeing to before care begins.

Start with the support the person needs

Vicaria Care arranges companionship, personal support, respite, meals, light home help, mobility support, medication reminders, and appointment accompaniment. A concierge discusses needs and preferences, looks for a suitable arrangement, and provides a clear quote before confirmation.

Be specific about tasks such as bathing, toileting, or getting out of bed, and about practical limits such as steps or space for mobility equipment. A general request for “help at home” is a starting point; the actual tasks need to be discussed before a visit is agreed.

Questions about caregiver screening

Before confirming, ask the concierge what information is available for the proposed caregiver and which checks apply to your arrangement. Useful questions include:

• What experience does this caregiver have with the tasks we are requesting?
• What identity, criminal-record or vulnerable-sector checks, and reference checks can be confirmed?
• Which credentials or training are relevant to these tasks, and what has been verified?
• What insurance or other coverage applies to the arrangement?
• Who should we contact about a concern, a missed visit, or a requested change?
• What arrangements are available if the proposed caregiver cannot attend?

These are questions to resolve before agreeing to care. They are not a statement that a particular check, credential, coverage, replacement, or supervision arrangement applies to every caregiver.

Understand the non-clinical boundary

Medication reminders mean prompts for medication managed by the person or family; they do not mean administering medication. Nursing, wound care, clinical rehabilitation, and medical advice require appropriately licensed providers. Discuss practical support after discharge alongside the instructions from the person’s healthcare team.

Appointment accompaniment does not include a promise of caregiver-provided transportation. Overnight and round-the-clock care are not promised. Vicaria Care is not an emergency response service; for a medical emergency, call 911.

Make the first-visit details explicit

• Agree on the proposed tasks, visit times, cost, and how to ask about changes.
• Discuss the person’s preferences, communication needs, and who is authorized to speak about the arrangement.
• Clarify home access and any practical concerns relevant to the agreed tasks.
• Ask what contact and follow-up arrangements apply, including what to do if a visit cannot go ahead.

The Home Support Planner can help organize these topics before the conversation. It is a planning tool, not a clinical assessment.

Personal information and concerns

Share only information relevant to arranging support. Our Privacy Policy explains how information is handled and how to raise a privacy question; the Terms explain the website and service-arrangement boundaries. For questions about visits, contact (365) 336-9757 or info@vicaria.ca.

Common questions